Full Terms & Conditions

Important Please Note:

This is not an emergency service. In the event of an emergency, you should immediately call the local emergency services, especially in a critical or life-threatening situation such as

  • Difficulty breathing
  • Severe bleeding and it can't be stopped
  • Severe chest pain
  • A severe allergic reaction
  • A severe burns or scalds
  • If you believe someone is having a heart attack or stroke
  • Loss of consciousness
  • Major trauma such as the result of a serious road traffic accident, a stabbing, a shooting, a fall from height or a serious head injury
  • Acute confused states and fits which aren't stopping
  • This is a telephone and video private remote consultation service. It is not Travel Insurance and is not a substitute for travel insurance.
  • It is not an insured service, it does not provide any cover or reimbursement for any expenses or costs e.g. in relation to a medical incident, consultation, treatment or medicines or drugs required by you or any person accessing the Service you may subsequently need on or after your trip.
  • You should refer to your Travel Insurance Policy if you require Medical Assistance under your Travel Insurance Policy.

Eligibility

You are only eligible to access the TripDoctor service (the Service):

1) If you have paid the relevant access fee, have opted to use the Service and your eligibility is shown on your Certificate of Insurance;

2) While you are travelling on a trip (at least 50 miles away from your usual place of residence) and during the lesser duration of either: i) a maximum of 31 days from the date your trip started or ii) the period of your booked travel / trip;

3) While travelling within the area / geographical limits as stated by your travel insurance policy or travel booking;

4) If you are an adult age 18 or over. Note: Children under the age of 18 can benefit from the services provided by the Service, but children under the age of 18 are not permitted to call this Service directly themselves. A responsible adult must call the Service on behalf of the child.

Jurisdiction

Services operate under the exclusive jurisdiction of the English Courts and General Medical Council Guidelines.

Abuse of the Service

We reserve the right to cancel a plan membership in case of subscription abuse or inappropriate behaviour toward any Doctor/GP, Call receptionist or any colleague involved in the provision of this service.

Registration

You do not need to register for this Service as it will automatically be granted to you as part of your accessing the Service.

You do not need to de-register for this Service as the cover will automatically cease when your Service terminates after a maximum period of 31 days.

You do not need to de-register from your own domestic registered Doctor to be able to use this Service.

Phone & Video Access only

Whilst calling from overseas your phone service provider may charge you for that call.

The Service is not a private health plan or health insurance, it will provide you with help and guidance over the phone or video call, in the same way that your local home based Doctor will.

This is a phone and video call based service only. There is no personal face to face option of help with this Service.

Our doctors may need to ask sensitive medical questions as part of your telephone or video consultation. Please ensure you are in a quiet, confidential place at your chosen time, free from interruptions.

No Guarantee

This Service does not guarantee that a video/chat/picture message consultation is the best course of accessing advice or indeed the appropriate course of treatment for your particular healthcare concern or medical issue.

Any abuse of this Service or of any personnel involved in the process will result in immediate cancellation of your access to this Service.

Language

English is the primary language used in this Service.

Eligible access

You may not share this access with anyone other than those people travelling on holiday within your party.

Hours of operation

The phone Service is available 24 hours per day all year round. Video consultations are not offered 24/7.

Liability

We accept no direct or indirect liability for your inability to access this Service due to any reasons including but not limited to lack of or failure of telephone, wifi or internet connectivity.

We accept no direct or indirect liability for any direct or indirect costs incurred by you in accessing this Service, including but not limited to the cost of telephone rental, calling charges, wi-fi or internet access.

By accessing the Service You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.

Service provider Liability

This GP service is provided by Medical Solutions Ltd. As recognised, qualified and Accredited Medical professionals, Medical Solutions Ltd as the Doctor services provider carry their own liability and are naturally responsible for all clinical care and advice that they provide.

No Employee or representative of TripDoctor will provide any form of Medical advice to any individual subscriber of the Service at any time or be responsible for any advice provided by Medical Solutions Ltd.

As professional and qualified Medical Practitioners, only Medical Solutions Ltd Doctors will be qualified to provide medical / clinical services to Subscribers of the Service.

No guarantee of a successful clinical outcome can be given to the provision of the Doctor Service.

Connectivity

You will need to make sure that you are in an area where your network or internet connection is not likely to be interrupted. This is especially important if you intend to use your mobile telephone for your telephone or Skype video consultation.

Certain mobile devices only have a rear-facing camera and would need to be turned around for our doctors to view you during your video consultation. You should also bear in mind that some mobile telephones are not compatible with Skype. If you are unsure, you should check with your provider.